Support

How does delivery work?

We ship internationally. Delivery times vary by destination and by item — ready items are generally quicker than customized or made-to-order pieces. Once your order ships, tracking (where available) shows on your order's receipt page.

How do I pay?

By bank transfer. At checkout you get a one-time account number to transfer into — your order confirms automatically once the transfer lands, usually within a minute or two.

Where do I see my order status?

Log in and go to "Orders" in the menu. Each order has its own page with the full item list, delivery address, and tracking if it's been added.

What's the wallet, and how is it different from paying at checkout?

Your wallet is a balance you can top up by bank transfer ahead of time. At checkout, if your balance covers the order, you can pay instantly from it instead of doing a fresh transfer. It's also what Studio tools charge from.

How much do Studio tools cost?

Each Studio generation costs a flat amount, shown on the tool's page before you run it, taken from your wallet balance. If a generation fails on our end, you're refunded automatically — you're never charged for a result you didn't get.

A Studio result isn't what I expected — can I get a refund?

AI results vary generation to generation, so we can't refund based on not liking a result that was produced successfully. If the tool genuinely failed to produce anything, that's refunded automatically with no need to contact us.